Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how bbd111 collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the bbd111 platform available at bbd111.app. It also describes the rights you hold in relation to your personal data and the means by which you may exercise those rights.

bbd111 is committed to handling your personal data responsibly, transparently, and in accordance with sound data protection principles. By registering an account or otherwise using the bbd111 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of bbd111. If you do not agree with the terms of this Policy, you must not use the bbd111 platform.

2. Data Controller

For the purposes of this Policy, bbd111 acts as the data controller in respect of personal data collected through the bbd111.app platform. As data controller, bbd111 determines the purposes for which and the manner in which your personal data is processed.

All enquiries regarding the processing of your personal data, including requests to exercise your data subject rights, should be directed to the bbd111 data privacy team using the contact details set out in Section 14 of this Policy.

3. Personal Data We Collect

bbd111 collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include the following:

3.1 Identity and Contact Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postal code)
• Mobile telephone number
• Email address
• Nationality and country of residence

3.2 Identity Verification Data

• Copies of government-issued identity documents (national ID card, passport, or driving licence)
• Selfie or facial image submitted for identity verification purposes
• Proof of address documentation (utility bill, bank statement)

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (bKash account reference, Nagad account reference, Rocket reference, bank account details)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and status records

3.4 Account and Gaming Activity Data

• bbd111 account username and account ID
• Login and session history (date, time, duration)
• Game play history (games played, wagers placed, outcomes, winnings)
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, self-exclusion records)

3.5 Technical and Device Data

• IP address
• Device type, model, and operating system
• Browser type and version
• Geolocation data (country and city level, derived from IP address)
• Cookie identifiers and session tokens
• Referring URL and navigation path within the platform

3.6 Communications Data

• Records of live chat conversations with bbd111 support
• Email correspondence with bbd111
• Complaint and dispute records

4. How We Collect Your Data

bbd111 collects personal data through the following means:

• Direct provision: Data you supply when you register an account, complete identity verification, make a deposit, contact support, or update your account settings.
• Automated collection: Technical and device data collected automatically when you access the bbd111 platform via cookies, web beacons, log files, and similar tracking technologies.
• Payment providers: Transaction reference data shared by payment partners including bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks, to confirm and reconcile financial transactions.
• Identity verification services: Where bbd111 uses third-party services to assist with KYC (Know Your Customer) checks, those services may return verification results and risk scores to bbd111.
• Game providers: Aggregated gameplay activity data returned by game studios such as Pragmatic Play, Evolution Gaming, and others whose games are hosted on the bbd111 platform.

5. Purpose and Legal Basis for Processing

The table below summarises the primary purposes for which bbd111 processes your personal data and the corresponding legal basis for each processing activity:

Where bbd111 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6. Data Sharing and Disclosure

bbd111 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

6.1 Payment Service Providers

To process your deposits and withdrawals, bbd111 shares relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the minimum data necessary to complete or verify a transaction.

6.2 Identity Verification Providers

Where bbd111 engages a third-party KYC or identity verification service, your identity document data and facial image may be shared with that provider solely for the purpose of verifying your identity and age. The provider is contractually prohibited from using this data for any other purpose.

6.3 Game Studios and Technology Partners

To deliver the games available on bbd111, your account identifier and session tokens are shared with our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These partners process game activity data on bbd111's behalf in accordance with their own data processing agreements with bbd111.

6.4 Fraud Prevention and Security Services

bbd111 may share device data, IP addresses, and behavioural data with specialist fraud detection and cybersecurity service providers to protect the platform and its players from fraudulent activity, account takeover, and other security threats.

6.5 Legal and Regulatory Authorities

bbd111 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or where bbd111 reasonably believes disclosure is necessary to protect the rights, property, or safety of bbd111, its players, or the public.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of bbd111's business assets, personal data held about registered players may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Data Retention

bbd111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of your account and for a period of at least five (5) years following account closure, to comply with anti-money-laundering record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless the record is relevant to an ongoing dispute or investigation.
• Technical and device logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing preferences and consent records: Retained until you withdraw your consent or request deletion, plus a further period as required to demonstrate compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that renders it irrecoverable.

8. Security Measures

bbd111 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the bbd111 platform.
• Encrypted storage of sensitive data fields, including identity document images and payment references, at rest.
• Role-based access controls limiting access to personal data to only those bbd111 staff members who require it to perform their job functions.
• Regular security audits and penetration testing of platform infrastructure.
• Two-factor authentication options available to players for added account protection.
• Automated fraud detection systems monitoring for unusual account activity in real time.

While bbd111 implements robust security practices, no data transmission over the internet or electronic storage system is completely immune to risk. You are responsible for keeping your bbd111 login credentials confidential and for notifying support immediately if you suspect any unauthorised access to your account.

9. Cookies and Tracking Technologies

bbd111 uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and measure the effectiveness of our content. The types of cookies used on bbd111.app are described below:

9.1 Strictly Necessary Cookies

These cookies are essential for the operation of the bbd111 platform. They enable core functions such as user authentication, session management, and security checks. These cookies cannot be disabled without impairing the functionality of the platform.

9.2 Functional Cookies

Functional cookies remember your preferences — such as language settings and display preferences — to provide a more personalised experience on the bbd111 platform across sessions.

9.3 Analytics Cookies

bbd111 uses analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the platform. This information helps us identify areas for improvement, optimise page performance, and enhance the overall player experience. Analytics data is not used to identify individual users.

9.4 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bbd111 platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

10. Your Data Subject Rights

As a bbd111 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the bbd111 data privacy team using the details in Section 14. bbd111 will respond to verified requests within a reasonable timeframe and no later than 30 days from receipt.

• Right of Access: You may request a copy of the personal data bbd111 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your bbd111 account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bbd111's legal retention obligations.
• Right to Restriction: You may request that bbd111 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, bbd111 will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bbd111 may need to verify your identity before fulfilling a data subject request to ensure the security of your personal information. In some cases, bbd111 may be unable to fully comply with a deletion or restriction request where continued retention is required by law.

11. Minors and Age Restriction

The bbd111 platform is strictly intended for adults aged 18 years and above. bbd111 does not knowingly collect personal data from any person under the age of 18. If bbd111 becomes aware that personal data has been collected from a minor, the relevant account will be closed immediately and all associated data will be deleted without delay, subject to any legal obligation to retain evidence of the underage access event.

If you believe that a minor has registered or is using a bbd111 account, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

12. Third-Party Services and External Links

The bbd111 platform integrates with third-party game providers and payment services as described in this Policy. bbd111 is not responsible for the privacy practices of third-party service providers operating under their own independent privacy policies. We recommend reviewing the privacy documentation of any third-party service you interact with directly.

bbd111.app does not contain links to external third-party websites for advertising or affiliate purposes. Any links present on the platform are limited to internal bbd111 pages.

13. Changes to This Privacy Policy

bbd111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, bbd111 will notify registered players via the email address on file or via a prominent notice on the platform prior to the changes taking effect.

The current version number and effective date are always displayed at the top of this page. Your continued use of the bbd111 platform following notification of any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how bbd111 protects your personal data.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bbd111 data privacy team through any of the following channels:

• Live Chat: Available 24/7 via bbd111.app
• Email: [email protected]
• WhatsApp / Phone: +880 1700-000111
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

bbd111 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For urgent matters concerning potential unauthorised access to your account or personal data, please contact us via live chat for the fastest response.